Refund and Returns Policy

Last Updated: August 2026

1. Overview & Operating Entity

This Refund and Returns Policy is issued by Leo Cheng, Founder of Designest, the independent sole operator of designest.pro. Our platform solely provides paid online interior and outdoor advertising design training & Core Design Framework digital training subscription services; we do not sell physical goods, decoration materials, finished artwork or tangible printed products of any form.

This policy applies to all paid membership subscriptions, design training articles, and exclusive design tutorial videos purchased through designest.pro, and shall be read together with our Terms of Service, Privacy Policy, Disclaimer and How to Cancel Subscription guide as a unified binding legal agreement between you and the platform founder.

All platform content is professional spatial and visual design educational material delivered via digital subscription only. No physical merchandise, offline consulting packages or one-on-one offline coaching are sold on this site.

2. Subscription Membership Refund Rules

2.1 Eligible Refund Window

You may request a full refund for your membership subscription within 14 calendar days of your initial purchase date if you are unsatisfied with our design training articles and video courses.

This 14-day refund window only applies to your first payment of a brand-new subscription plan.
Auto-renewal charges for monthly, quarterly and annual cycles are not eligible for refunds once the 14-day window of each billing cycle has expired.

2.2 Non-Refundable Scenarios for Memberships

We cannot offer full or partial refunds under the following conditions:

More than 14 days have passed since your latest subscription billing charge;
You have streamed large portions of training videos or downloaded complete design article & template libraries included in your membership;
You manually canceled your subscription mid-cycle and request partial reimbursement for unused service time; full member access remains active until the end of your current billing cycle with no prorated refunds issued.
Your account has been suspended or terminated for violating the platform Terms of Service.

2.3 Cancellation & Renewal Note

Canceling your subscription only disables future automatic recurring billing charges. You will retain unlimited full access to all design training articles and Core Design Framework video tutorials until your current billing period expires. A subscription cancellation does not automatically submit a refund application; separate refund requests must be sent via official support channels within the valid 14-day window.

3. Physical Product Return Exclusion Statement

designest.pro operates as a fully digital education platform and does not sell, ship or deliver any physical goods, decorative materials, printed books or tangible merchandise. All return, shipping and exchange policies applicable to physical products do not apply to any purchases made on this website.

4. Digital Content Special Terms

All design guidance articles, layout templates, recorded training tutorial videos and downloadable design learning resources are classified as non-refundable digital goods once full member access is unlocked. Digital educational content cannot be returned, recovered or resold after users gain streaming or download permissions.

5. How to Submit a Refund Request

To apply for a refund within the valid 14-day window, prepare your subscription order ID, registered account email and a clear description of your dissatisfaction, then send your request to our official support email listed in the contact section below. Our support team will review and respond to all valid applications within 3 working days.

6. Policy Modification Right

Leo Cheng reserves the right to adjust this Refund and Returns Policy at any time to comply with global payment regulations and service optimization. The latest updated version published on this page takes effect immediately upon release for all designest.pro members.

7. Permanent Official Contact Information

If you have questions about refund eligibility, billing disputes, subscription charges or this Refund and Returns Policy, reach our customer support team through the fixed valid contact channels below:

Platform Operator: Leo Cheng, Founder of Designest
Dedicated Support Email: contact@designest.pro
Service Hotline: +86 18098511407